Refund and Exhange Policy

Customer Service Policies at Uni leathers

1. Return Policy:

15 Days Exchange & Return Policy

– Customers can exchange or return a product within 15 days of purchase.

– To initiate the process, send an email to [email protected] & [email protected]

– Our customer service representative will address your concerns within 48 hours.

– We highly encourage you to contact us within a month of purchase.

– Unfortunately, we cannot assist with exchanges or returns after 15 days.

2. Cancel Policy: Order Cancellation

– Order cancellations must be requested within 24 hours of placing the order.

– Upon cancellation, the full refund will be credited to the buyer’s account.

– After 24 hours, a 25% deduction from the total amount applies.

3. Size Exchange: Easy Size Exchange

– If you need to exchange a product due to incorrect sizing, we offer a hassle-free exchange.

– There are no charges for the exchange itself, but delivery charges apply based on the size and weight of the item.

– If there are any design or color discrepancies compared to the website picture, please send us snapshots highlighting the issues within 5 business days.

– This option is not available for products without price tags.

– Requests for size exchanges must be made within 24 hours of receiving the order.

– After 24 hours, an additional 30% of the total amount will be charged.

– Size exchanges are only valid within 5 days of order collection.

4. File Policy: Return Policy for Certain Items

– Please consider your purchase carefully for items that are similar in nature, as we do not offer return or exchange policies for such items.

– Custom orders cannot be exchanged.

5. Custom Duties: Additional Custom Policies

– Attach the product tag to the packaging material before returning the product to our warehouse.

– While we offer free shipping, any additional custom policies imposed by the state must be paid by the buyer.