Terms and conditions

 

Thank you for choosing UNILEATHERS for your shipping needs. We strive to provide reliable and efficient shipping services to our valued customers. Please read the following shipping policy to understand our procedures and guidelines.

Shipping Timeframe:

We aim to deliver your order within 7-15 business days, considering standard shipping times. However, please note that the delivery timeframe may vary during public holidays and peak seasons due to increased shipping volumes and potential delays in customs processing.

Contacting Us:

If you do not receive your parcel within the specified time period, please contact us at [email protected]. Our customer support team will be glad to assist you and provide the necessary updates regarding your shipment.

Free Shipping Countries:

We offer free shipping to customers located in the United States, Canada, United Kingdom, and Australia. For customers outside these countries, shipping charges may apply. Please check the applicable shipping fees during the checkout process.

Tracking Your Shipment:

Once your order is processed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment through our designated shipping carrier’s website.

Customs and Duties:

Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the recipient and may vary depending on local regulations. We recommend contacting your local customs office for further information.

Address Accuracy:

To ensure prompt and accurate delivery, please provide us with the correct shipping address at the time of placing your order. We will not be held responsible for any delays or lost shipments resulting from incorrect or incomplete addresses provided by the customer.

Lost or Damaged Shipments:

In the rare event that your shipment is lost or arrives damaged, please contact our customer support team at [email protected] immediately. We will initiate an investigation with the shipping carrier to resolve the issue and provide a suitable solution.

Returns and Exchanges:

For information on our return and exchange policies, please refer to our separate Returns and Exchanges Policy.
Please note that by placing an order with us, you agree to comply with our shipping policy and understand that unforeseen circumstances or events beyond our control may occasionally impact delivery times. We appreciate your understanding and patience in such situations.

If you have any further questions or require assistance regarding our shipping policy, please do not hesitate to reach out to us at [email protected]. We are here to help